Answers to 20 very commonly asked questions.

Quick Guide to Campus Resources

Do I need a new library barcode sticker for my new ID card?
No--the library staff can now identify you and access your account via the magnetic stripe on the back of your new card.

How do I find my Otter ID?

How do I reset my password?
Changing your Password

What is the default password?
The first time you log in, your password is your date of birth, in Monthddyyyy format. If you were born on February 14, 1990, enter February141990.

Where else are there computers on campus?
PC and Mac computer labs or lab classrooms can be used when no classes are in session:

  • Media Learning Center rms. 104, 110, and 156
  • Media Learning Center Collaborative Commons (rm. 106)
  • Chapman Science Academic Center (Bldg. 53 S128)
  • Bldg. 82B rm. 115
  • Bldg. 82D rm. 115

Where are the Mac labs?
Media Learning Center rms. 110 and 156
Media Learning Center Collaborative Commons (rm. 106)
Three computers on the first floor of the library run Mac OS; the rest are now Windows only.

Where can I use a scanner?
There is a scanner in the public computing area near Peet's Coffee in the library. Scanners are also available for use in the Media Learning Center (Bldg 18), rm. 110; and  Valley Hall (Bldg. 82) D-115 from M-F when class is not in session. Instructions for use are attached to the scanners.

How do I check my printing balance?
Go to your MyCSUMB Dashboard, click Customize layout & applications, then choose My Info from the Add application dropdown box on the left. Drag the Print Balance application to your dashboard and click save. You can then keep track of your print balance from your Dashboard.

How do I add money to my printing balance?
Adding credit to your printing balance

Where can I get software help (using Word, PowerPoint, Excel, etc.)?

Otherwise, the IT Help Desk on the first floor of the library is staffed with students who will sometimes provide basic help with software. For learning software, students can also make an appointment with a Tech Tutor at ASAP, located on the second floor of the library.

Where is there a computer loaded with Photoshop?
All labs in Media Learning Center and all library computers have Adobe Creative Suite, which includes Photoshop.

How do I use my mobile phone as a clicker?
ResponseWare User Guide

Where can I send a fax?
From the Student Center Bldg., for $0.25 per page.

Where is there a color copier or printer?
There are no color copiers or printers currently available for student use on campus. There is one black and white copier located on the first floor of the library. Students may pay for copies with change or $1 bills.

Where can I get change?
In the Campus Bookstore, the Dining Commons and the Otter Express. Peet's will only give change upon purchase of an item.

Where can I put OtterBucks on my Otter ID card?
Online through CMS (Finances > Make a Payment > Other > OtterBucks) or at the Campus Service Center (located on the 1st floor of the Student Services Building, Bldg. 47)

Where are the ATM machines?
There is an ATM in the Student Center (where Starbucks is located). Building hours are here

Where can I look up important phone numbers?
A to Z Index for CSU Monterey Bay

Where is building XXX?
CSUMB Campus Map

How do I access my class schedule, financial aid, advising, or registration info?

I still don't have an answer to my question. Is there someone I can ask?
Ask a librarian!